Complex Care at Home
Expert support for complex medical needs, delivered with compassion
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Quality Complex Care in the Comfort of Home
- Life-enriching care tailored to your individual health needs
- Highly trained Carers offering reliable, specialist support
- Flexible and consistent services that promote independence
At Right at Home, we provide bespoke complex care services that support people with long-term conditions, disabilities, or specialist medical needs. We understand how important it is to stay in the comfort of your own home — especially when living with a complex condition. That’s why we offer high-quality, person-centred care delivered by experienced Carers you can trust.
Tailored Complex Care: What We Offer
Complex care from Right at Home is designed for people with medical needs that go beyond general homecare. Whether you're recovering from a spinal injury, managing a neurological condition, or require nurse-led support with equipment such as catheters or feeding tubes, we offer care that’s compassionate, skilled and safe.
All care is overseen by our experienced local teams and, where appropriate, delivered under the guidance of clinical professionals.
Personalised Care & Support Plans
We create individually tailored care plans based on medical history, care needs, and personal preferences. Plans are regularly reviewed to adapt to changing needs.
Specialist Trained Carers
Our Carers complete enhanced training to support conditions such as:
- Motor Neurone Disease (MND)
- Multiple Sclerosis (MS)
- Spinal cord and brain injuries
- Parkinson’s disease
- Stroke recovery
- Cancer care and palliative needs
- PEG feeding and stoma care
- Ventilation, catheter or bowel care
Please contact your local Right at Home office for more information on the type of support they can offer.
Family and Respite Support
We also offer respite care to give family members a well-deserved break, and emotional support for everyone involved. Your loved one is always in safe hands.
Community Support
We support our Clients to live life to the full — from attending appointments to staying connected with community activities or enjoying hobbies at home.
What Is Complex Care?
Complex care refers to the level of care required by those with specific medical conditions or illnesses. Our specialist personalised care services involve additional expertise or specialist equipment. Conditions that call for specialist homecare support can include neuromuscular disorders, spinal injuries, cancer and more.
We believe that spending time with loved ones is important, which is why we provide complex care from respite or regular visits, through to 24-hour homecare. By working closely with our Clients and their loved ones, we help those with specialist needs to continue living in the comfort of their own home, surrounded by people whom they trust.
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Why Choose Right at Home?
High-Quality Standards
We’re committed to delivering safe, effective and compassionate care.
Regulated Provider
Regulated by the Care Quality Commission, Care Inspectorate Wales and Care Inspectorate Scotland.
Award-Winning Network
We are a trusted, national brand recognised for excellence in care.
Continuity of Care
We aim to ensure you always see a familiar face who knows you well.
Free Homecare Assessments
A no-obligation assessment to understand your needs and shape the right care plan for you.
Person-Centred Approach
We treat you as an individual, with dignity and respect at the core.
Consistent Training Standards
Every Carer completes high-quality training to ensure safe, confident, and compassionate support.
Preferred One-Hour Visits
Our visits are never rushed — we take time to provide quality support.
What Our Clients Say
Which Homecare Services Are Right for You?
Everyone’s care and support journey is unique to them. At Right at Home, we’re here to guide you into finding the right path, bespoke to you and your needs.
Elderly Care
Support that helps older people live well at home.
Learn more
Companionship & Support
Friendly, meaningful companionship to promote social wellness.
Learn more
Dementia Care
Specialist care that brings calm and structure at home.
Learn more
Personal Care
Dignified help with daily personal routines.
Learn moreHow to Get Started with Right at Home
We know choosing a care provider is a big step in your care journey — but it doesn’t need to be a difficult one. We are here to support and guide you through every stage.
Get in Touch
Speak to a friendly local care expert who will listen to your concerns and talk you through the options.
Homecare Assessment
We’ll carry out an in-home consultation so we can really get to know you and what is important to you.
Start Your Care & Support Plan
We’ll begin support at a level that’s right for you, with the flexibility to adapt as your needs evolve. Plans are reviewed regularly, so you’re always getting the best care possible.
Speak to a Homecare Specialist
Our Awards & Partnerships
Who Will Be My Carer?
Choosing domiciliary care is about more than practical support — it’s about welcoming someone into your home and your life. We take time to pair you with a Carer who feels like the right fit. They’ll respect your routines, understand your needs, and support you to keep living the life you love.
Our Carers are carefully chosen for their warmth, empathy, and dedication. Here’s what sets them apart:
- Expertly trained, genuinely caring – Every Carer completes in-depth training to support you safely and confidently, and it’s their kindness that makes the difference.
- Care rooted in the community – We offer support that feels local and personal.
- Consistency that builds trust – We do all we can to ensure you’re supported by familiar faces, so reassuring routines can grow.
- A passion for making a difference – Our Carers love what they do, and it shows in the respect and companionship they bring.
With the right Carer by your side, you’ll feel supported not just to stay safe, but to stay yourself.
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Frequently Asked Questions
What health conditions can you support?
We can provide care for a range of conditions including MND, MS, stroke, brain and spinal injuries, cancer, Parkinson’s, and more. The best thing to do is get in touch with your local office to find out what type of support they can provide.
Do I need a nurse or a Carer for complex needs?
Many Clients are supported by trained Carers under the supervision of a Registered Manager. If nurse-led or clinical care is required, we will arrange for clinical input.
Can complex care be delivered at home?
Yes. Complex care is often delivered safely and effectively in the Client’s own home, with proper training, equipment, and oversight.
How is complex care funded?
We understand that funding complex care can feel overwhelming — but there are several options available, and we’re here to help you navigate them. Depending on your circumstances and the level of support required, you may be eligible for:
Local Authority Funding: Your local council may contribute towards the cost of your care following a financial assessment. They will also carry out a care needs assessment to determine whether you qualify for support. If eligible, they may offer direct payments so you can choose your own provider, such as Right at Home.
NHS Continuing Healthcare (CHC): If you have ongoing, significant health needs, you may be entitled to full funding through NHS Continuing Healthcare. This is a package of care arranged and funded entirely by the NHS, provided outside of hospital settings — including in your own home. Eligibility is assessed by a local NHS team based on the complexity and nature of your condition.
Personal Health Budgets: For those receiving NHS Continuing Healthcare, a Personal Health Budget allows you more control over how your care is arranged and delivered. This means you can choose a care provider that best meets your needs, offering a more personalised experience.
Private (Self-Funded) Care: If you are not eligible for public funding, or you wish to top up existing support, you may choose to fund care privately. Our team can provide transparent information about costs and help you design a plan that works for your budget and care requirements.
Our experienced team can guide you through the funding process, explain what support may be available in your area, and connect you with local professionals who can assist with assessments and applications. Contact your local Right at Home office for friendly, no-obligation advice.
How much does complex care cost?
Costs vary depending on your location, care needs, and frequency of visits. We offer free assessments to help provide a personalised quote. Get in touch with your local Right at Home office and one of our friendly team will be more than happy to help.
Find Your Local Office
Want to talk to us about your homecare options?
We’re here to help you live independently and safely at home, with the right level of support at every stage. If you or a loved one could do with support to enjoy life on your terms, please speak to one of our friendly team today.